Privacy Policy for Energy Smart Glazing

Last updated: September 2025

Energy Smart Glazing (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights. It applies to our website and related services (the “Site”).

Supply only. Designed for DIY/Builder installation.

1) Who we are

Legal entity: Energy Smart Glazing / ABN 89 426 329 468
Address: Busselton Western Australia 6280
Contact: [email protected] • 0438 567 089

2) Information we collect

Information you provide
- Contact/quote forms: name, email, phone, company, project details, site context (coastal/inland/BAL zone), timelines, file uploads (plans, drawings), and any messages.
- Trade/Builders: business details, role, and downloads you request.
Automatically collected (cookies, analytics, logs)
- IP address, device and browser type, referring/exit pages, pages viewed, time on site, links clicked, approximate location (city/region), and technical diagnostics.
- We use Google Analytics and Microsoft/Bing Webmaster tools for site performance and SEO insights.
Customer Relationship Management (CRM) data
- We store lead and contact details, communications, quotes, and project notes in our CRM to manage enquiries and customer relationships.

3) How we use your information

Provide and improve our Site, products, and services.
Respond to enquiries, prepare specifications and quotes, and coordinate supply.
Send service communications (e.g., quote confirmations, updates).
With your consent (where required), send product updates or marketing communications (you can opt out anytime).
Monitor, secure, and troubleshoot the Site; measure performance and conversions.
Comply with legal obligations and enforce our terms.

4) Legal bases for processing (AU and, where relevant, GDPR/UK)

Consent (e.g., marketing emails, optional cookies).
Contract (e.g., preparing quotes, fulfilling orders).
Legitimate interests (e.g., improving services, preventing fraud).
Legal obligations (e.g., record-keeping, compliance).

5) Cookies and tracking technologies

We use:
- Essential cookies for site functionality and security.
- Analytics cookies (Google Analytics) to understand usage and improve the Site.
- Webmaster/SEO tools (e.g., Bing Webmaster) for diagnostics.
Cookie choices: You can manage cookies via your browser settings. To opt out of Google Analytics, you can use Google’s opt-out add-on.
Do Not Track: We currently do not respond to DNT signals.

6) Google Analytics

Google Analytics collects usage data as described above. Google may process data on servers outside Australia.
Learn more and opt-out: https://policies.google.com/technologies/partner-sites and https://tools.google.com/dlpage/gaoptout

7) Microsoft/Bing Webmaster Tools

We use Bing Webmaster for SEO and performance diagnostics. Microsoft may process data on servers outside Australia.
Learn more: https://privacy.microsoft.com/

8) CRM and lead management

We store enquiry and contact data in our CRM to manage quotes, communications, and customer service.
Data may be hosted by our CRM provider in Australia or overseas (see Section 11 for international transfers).

9) Sharing your information

We do not sell your personal information. We may share it with:

Service providers (data hosting, CRM, email delivery, analytics, IT/security, document management) under contracts that protect your data.
Professional advisers (legal, accounting) under confidentiality.
Compliance and legal requests (court orders, regulatory requirements).
Business transfers (e.g., merger, acquisition), where your data remains protected per this Policy.

10) Data retention

Quotes, orders, and invoicing records: retained as required by law (e.g., tax and accounting).
CRM records: kept while active and for a reasonable period thereafter to manage enquiries and customer relationships.
Analytics data: retained per provider defaults/settings.
We delete or de-identify data when no longer needed, subject to legal obligations.

11) International data transfers

Some providers (e.g., Google, Microsoft, CRM vendors) may process data in other countries. We take reasonable steps to ensure appropriate safeguards are in place (e.g., contractual protections).

12) Your rights

Access and correction: You can request access to, or correction of, your personal information.
Deletion: You can request deletion where we no longer need the data and there is no legal basis to keep it.
Objection/Restriction: You may object to certain processing or request restriction in some cases.
Marketing preferences: You can opt out of marketing at any time via unsubscribe links or by contacting us.
How to exercise rights: Contact us at [Insert email]. We may need to verify your identity.

If you are in jurisdictions with additional rights (e.g., GDPR/UK), you may also have data portability and supervisory authority complaint rights.

13) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls, encryption in transit where appropriate, and staff confidentiality obligations. No system is 100% secure; please take care when transmitting information online.

14) Third-party links and content

Our Site may link to third-party sites (e.g., downloads, references). We are not responsible for their privacy practices. Review their privacy policies before providing personal information.

15) Children

Our Site is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided information, contact us to remove it.